Yellow belt Lean Six Sigma syllabus

Overview of Lean
Lean is methodology
About Lean
Non value added v value added analysis (NVAA)
Seven wastes of Lean
About Six Sigma
Aims of Six Sigma
A summary of DMAIC
Design for Sis Sigma (DFSS) and DMADV
Lean and Six Sigma
How does Lean align with Six Sigma?
Key principles of Lean Six Sigma
What is a process?
What is DMAIC?
Lean Six Sigma Roadmap
Tools and techniques
Determine the value and define the problem voice of the customer (VOC)
Comparing voice of the business (VOB) and VOC
VOC methodology
SIPOC (suppliers, inputs, process, outputs, customers)
Overview of Kano model and analyses
What is critical to quality (CTQ)?
Critical customer requirements (CCRs)
Defining critical to quality requirements
Value stream analysis
Brown paper mapping
Process mapping using SIPOC
Push and pull systems
Kanban
Statistical process control SPC
Control charts
Defects per million opportunities (DPMO)
5 Whys – root cause analysis
Ischikawa – fish bone diagram
What is 5S (sort, stabilize, shine, standardize, sustain)
Seven steps of problem solving
SCAMPER (substitute, combine, adapt, modify, put to other uses, eliminate, reverse)
Prioritisation tools
PUGH matrix
Mistake proofing
Poka Yoke
Kaizen
High performing teams (HPT)
Rapid action teams (RAT)
Balanced scorecards